Aftersales Advisor

Salary - £24,000 to £26,000
Location - Newry
Closing Date -

Job Description

Job description

Job Overview:
Join our dynamic team as an Aftersales Advisor where you will play a crucial role in ensuring customer satisfaction post-purchase. As an Aftersales Advisor, you will be responsible for providing exceptional customer service, resolving issues, and maximizing sales opportunities through effective communication and sales management.

Main Purpose of Role: Working in the aftersales department, you will deliver a responsive, efficient, and cost-effective service to customers, aiming to exceed their expectations.

Key Duties & Responsibilities:

  • Respond swiftly to customer queries about services, repairs, and spare parts.
  • Ensure clear and effective communication regarding price quotes, lead times, etc.
  • Accurately and promptly enter parts and warranty sales orders into the computerised sales order processing system.
  • Collaborate with different departments to resolve common issues for customers and dealers.
  • Manage orders through to dispatch and invoicing, including arranging transport.
  • Issue job instructions to field engineers and follow up to ensure work is completed.
  • Assist non-credit customers with payment.
  • Coordinate with the Production Team to manufacture replacement parts for older products, and keep customers informed on lead times, dispatch, and delivery schedules.
  • Build and maintain strong, lasting relationships with customers.
  • Conduct customer satisfaction surveys and collect feedback to improve services.
  • Address and resolve customer complaints and issues promptly and effectively.

Job Types: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

Benefits:

  • Company pension
  • On-site parking
  • Sick pay

Work Location: In person

Requirements

Essential Criteria:

  • Previous experience with a computerised Sales Order Processing System.
  • Strong teamwork skills, with the ability to work well in a team environment.
  • Proficient IT skills, particularly with Microsoft Office applications.
  • Excellent organisational abilities, with great attention to detail and the capacity to manage multiple tasks simultaneously.
  • Strong verbal and written communication skills, with the ability to explain technical information clearly.
  • A passion for delivering excellent customer service, demonstrating empathy and patience in handling customer concerns.

Desirable Criteria:

  • Previous experience in a customer service or aftersales role.
  • Knowledge of CRM platforms is advantageous.

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