Customer Success Executive

Salary - £23,000 to £26,000
Location - Belfast
Closing Date -

Job Description

Job Overview

Customer Support Executive

Hybrid : £23,000 to £26,000

The Account Manager role is essential for managing and expanding existing accounts, onboarding new partners/customers, and developing long-term partnerships.

Key Responsibilities

  • Oversee multiple customer accounts, maintaining strong relationships and identifying new sales opportunities.
  • Negotiate commercial and contractual terms for new and existing product lines.
  • Engage with customers through meetings, conferences, and exhibitions, mainly within the UK.
  • Provide product support, resolving issues in coordination with other teams.
  • Ensure a seamless onboarding process for new customers.

Requirements

Personal Specification Required Attributes

  • Minimum of 3 years’ experience in a customer-facing, account management role in technology, consulting, insurance, financial, or utilities sectors.
  • Proven track record in managing and maximising the profitability of multiple B2B relationships.
  • Experience working in a target-driven environment.
  • Excellent analytical and data interpretation skills.
  • Proficient in MS Office, particularly Excel.
  • Excellent written and verbal communication skills, comfortable with face-to-face and virtual communication.

Personal Qualities

  • Determined and eager to take on new responsibilities.
  • Confident and empathetic communicator.
  • Thrives on customer interaction and is comfortable dealing with senior executives.
  • Natural planner with an organised approach to work.
  • Proven ability to self-educate.

Educational Background

  • Degree in a business or IT field with a 2:1 or equivalent, or relevant experience in the sector.
  • 3 grades ‘B’s or above at A-Level are desirable but not essential.

Desirable Attributes

  • Experience in an IT, e-commerce, fintech, or financial services environment.
  • Appreciation of web/software development.
  • Experience with CRM and Google Analytics would be beneficial.

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