Security Control Room Operator

Salary - £25,000 to £26,500
Location - Lurgan
Closing Date -

Job Description

Job Overview

Our client, based in Lurgan are looking for people to join their Alarm Receiving Centre (ARC), where they respond to a variety of life and property alarms for a number of the UK’s leading retail companies. As a Control Room Operator you will have access to review CCTV footage to assess the severity of incidents and potential risk to life, and engage with emergency services if/when required.

The company provide 24/7 monitoring to their customers and will give the necessary training and support for their staff to manage the expectations of the role and clients.

Hours: 42hrs per week, 4 days on 7am to 7pm 4 days off

Salary: £26,300

Holidays: 20 days annual leave plus statutory days


  • Pension
  • Life assurance
  • Cycle to work scheme
  • Salary Finance Options
  • More

Main Duties

  • Responding to security alarms activated in person due to risk to life or automatically to due potential breach of sites.
  • Reviewing CCTV footage for potential suspicious activity and taking the appropriate actions to support onsite staff and businesses 24/7.
  • Complete detailed incident reports, capturing all essential information for each incident.
  • Engage with staff on site to evaluate the level of support required following alarm activations.
  • Contact emergency services when risk to life or property identified.
  • Liaise with onsite security during operational patrols of sites as part of safety checks conducted.
  • Inbound and outbound call management


What we are looking for

  • Applicants must have a 5-year checkable history.
  • You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
  • Must have knowledge of computers and emails (Microsoft Office & Outlook)
  • Attention to detail
  • Ability to work in a fast-paced environment
  • Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.

Desired experience from any of the below

  • Alarm receiving centre
  • Retail
  • Call centre
  • Customer service

Apply Here