Technical Services Representative – Field Based NI

Salary - £25,000 to £30,000
Location - NI
Closing Date -

Job Description

Silverwood Recruitment Ltd are working with a leading wholesale business on the recruitment of a Technical Service Engineer.

The Technical Service Representative will be responsible for the installation and maintenance of the Company draught portfolio across a range of outlets. This role is key to ensuring complete customer and consumer satisfaction at the point of dispense for the company’s draught products.

The Technical Services Representative is a varied, fast-paced role where you’ll be working across Northern Ireland attending outlets to resolve dispense technical issues for our customers and providing industry-leading effective and professional levels of service delivery. You’ll be seen as the expert in terms of technical and quality knowledge and be able to provide dispense solutions appropriate to the customer’s requirements.

The responsibilities of the Technical Services Representative will include but not be limited to:

  1. Service Delivery for Draught Dispense Universe – Provide engineering support to the current draught universe of outlets which serve the company brands, with levels of engineering support that allows for swift resolution of technical issues and equipment failure in line with agreed ways of working and within budget: – Activities include:
  2. Delivery of Draught Installations and Upgrade Program – Complete the installation programme for all draught products and agreed agency brands within agreed outlets achieving set technical standards.
  3. Service and Performance – Ensure delivery for all activity within agreed service levels and in line with customer expectations.
  4. Asset and Inventory Management – Accountable for ensuring the correct stock levels are maintained within the vehicle for parts used to complete both installation and maintenance.
  5. Health and Safety – Responsible for ensuring that the working environment is safe and controlled
  6. Personal Standards – As a customer-facing role, and as a company ambassador you will be well presented at all times, wearing appropriate attire for the specific task being undertaken. The personal standard also includes the vehicle that you drive.


The successful Technical Services Representative will meet the following criteria:

  1. Knowledge and experience of the Drinks and Beer Industry at a minimum level of three-year field experience is required.
  2. Recognized qualification in terms of Dispense systems or similar practical skills.
  3. Experience in a customer-facing operational role managing work orders within an FMCG environment.
  4. PC skills: proficient in Excel and Word
  5. Customer and quality-focused with an ability to influence customers and suppliers through written and verbal communication.
  6. Diligent in the completion of tasks and projects.
  7. Able to work effectively in a close-knit team, often in pressurized situations.

If you are interested in learning more about this role please contact Lois for more information on 02832324654.

Apply Here